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IBAKWE SACCOGatsibo
Local officials at a briefing on rehabilitation centre rules.
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A LITTLE MORE CLARITY / 04

Your money.
A moment to stay safe.

Pause. Check. Verify. Learn to spot suspicious requests before taking action.

Photo: Local officials at a briefing on rehabilitation centre rules. Gatsibo District

Keep your PIN, password
and one-time codes private.

Even when someone claims to represent a familiar institution, verify the request through a trusted channel.

3 SCENARIOS · NO DETAILS SAVED

What would you do?

01 / 03

A message says: “Share your code now or your account will be closed.”

Read the explanation

Urgency and requests for secret codes are warning signs. Avoid the link; find an official channel independently of the message.

02 / 03

A supplier sends a new payment number.

Read the explanation

Verify the change using a number you already trust before sending. A familiar name, logo or message does not prove who sent it.

03 / 03

Your phone unexpectedly loses service and you notice signs of transactions you did not make.

Read the explanation

Service loss has several possible causes. With signs of fraud, use another trusted channel to contact your operator and financial provider; ask them to investigate and secure access.

Something seems wrong?

  1. Stop the interaction

    Do not send more money or details. Avoid links and numbers supplied in the suspicious message.

  2. Contact the relevant provider

    Use an independently verified channel; ask about securing the account or checking the transaction. Contact the mobile operator too if a SIM is involved.

  3. Keep a record

    Keep dates, transaction references and messages. Exclude PINs, codes and passwords from a complaint. Ask for a case reference to follow up.

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